Privacy policy

PRIVACY POLICY

Privacy Policy for https://www.chvoid.com/

At Channel Void we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information.

Our business and the purpose of collection
Channel Void provides digital content which explores the topics of intersectionality,
regeneration, inclusivity, non-violence and interconnectedness (Content) and related
products and services (Products and Services). We collect personal information primarily to
provide the Content, Products and Services to you (Purpose).

In particular, we collect your personal information so that we can carry out the following
actions:

 to provide you with the Content, Products and Services and any other information
that you have requested from us;
 to communicate with you, including about the Content, Products, Services and other
information which might interest you;
 to provide you with information or advice;
 process payments by you to us for our Products and Services;
 to create accounts, tax invoices or receipts;
 to provide your personal information to third parties that assist us in providing and/or
delivering the Products and Services or other goods or services you or they have
requested;
 to consider and respond to feedback from you;
 to comply with laws or regulations or to comply with any directions given by
regulators or authorities.

We may disclose additional purposes for collection of your personal information in collection
statements at the point of collection.

Personal information we collect
When used in this policy, “personal information” has the meaning given to that term in
the Privacy Act 1988 (Cth). We may collect the following types of personal information from
you:
 name;
 residential or business address;
 email address;
 post code;
 financial and payment information;
 gender;
 age and date of birth;
 signature;
 telephone number;
 businesses you operate; and
 your personal preferences, thoughts, ideas, goals and opinions.

Sensitive information
Sensitive information is information about you that reveals your racial or ethnic origin, political
opinions, religious or philosophical beliefs or affiliations, membership of a professional or
trade association, membership of a trade union, details of health, disability, sexual orientation
or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for
our functions or activities and either you have consented, or we are required or authorised
under law to do so.

How we collect your personal information
Collection of your personal information can occur through the following interactions:
 when you communicate with us directly (by email, in person, telephone, direct mail or
any other means); 
 when we interact with you during the provision of Content or in relation to any other
Products or Services; and/or
 when you visit our website and social media pages, or access or contribute to digital
platforms and applications managed by us (Online Platforms).

Cookies
We may use temporary (session) cookies or permanent cookies when you access our Online
Platforms. This allows us to recognise your browser and track the web pages you have
visited. 
You can switch off cookies by adjusting the settings on your web browser.

How we hold your personal information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically, we retain this information in our computer
systems and databases. If you provide information to us in hard copy (paper) this information
is normally retained in our files and a copy is made to our electronic files.

Security
We use industry standard security measures to safeguard and protect your information. 

If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur:
 we may be unable to provide the Content, Products and Services to you;
 we may be unable to communicate with you to provide information about the Content,
Products or Services that you have procured from us, or may intend to procure in the
future;
 we may be unable to tailor the content of our marketing communications to suit your
preferences;
 your experience when interacting with us may be delayed or not as efficient as you
may expect.

Disclosure of your personal information
Your personal information may be disclosed in connection with any Purpose to any of the
following:
 our employees, contractors or service providers, to the extent reasonably necessary
to fulfil our obligations to you;
 our business advisors, including lawyers, accountants or other professional service
providers, to the extent reasonably required;
 suppliers, clients and other third parties with whom we have commercial
relationships, for business, payment processing, delivery, marketing and related
purposes;
 if required by law, to any person authorised by such law. 

Overseas disclosure of personal information
We may disclose your personal information to third parties and service providers located
overseas in connection with any Purpose, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your personal information do
not breach the privacy obligations relating to your personal information.

Links
Links from our Online Platforms to third party websites that we do not operate or control are
provided for your convenience. We are not responsible for the privacy or security practices of
websites that are not covered by this Privacy Policy. Third party websites should have their
own privacy and security policies which we encourage you to read before supplying any
personal information to them.

Direct Marketing
We may contact you with direct marketing communications and information about Content,
Products and Services offered by us or our partners via telephone, email, SMS, or regular
mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below).  You can unsubscribe from emails by clicking the unsubscribe link on the
footer of the email communication you have received. 

How you may access your information
You may access your personal information held by Channel Void by making a request to us. 
Email: info@chvoid.com

Correction of your personal information
If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may ask you to verify your identity to ensure that personal information we hold is not
improperly accessed.

Complaints
If you feel your privacy has been breached, please contact us using the contact information
above setting out the circumstances and reasons for your complaint.

Last updated: 03.04.2024